We offer a unique platform for multi-brand ecosystems. New Retail empowers brands to take an agile, mindful approach to meet customers’ changing expectations and create engagement in a test-learn-pivot environment.
From lifeless, over-crowded spaces to curated platforms where brands learn about their audience and can be active members of communities - living and breathing their values and aesthetic philosophies.
We provide an all-in digital solution to seamlessly manage retail space and the creation of in-store touch-points, to train and develop staff, integrate your marketplace and e-commerce platforms, and provide a consumer/community app.
Using our phygital retail design, build a more complex data pool about your customers and the products they love than ever before. Seamlessly match products to their ideal customers at just the right moment.
Staff is trained & tested through different in-house certificate programs consisting of specialised courses, Brand Ambassador Days, and online training. Our staff educate customers and give unbiased and personalised recommendations based on individual needs, conditions, and consumer profiles.
Services are tailored to individual brands and products, and offer customers options for consultation, repairs, customisation, community events, and more, to ensure a meaningful retail experience that extends far beyond the walls of the store.
We advocate for balance and help consumers make informed, conscious decisions. We enable a customer-centric approach and responsiveness to feedback - this helps brands design better products and more personal services, manufacture on-demand, avoid overstocking, curb product returns, and avoid other practices harmful to the environment.
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